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Here is a note I just sent to the Long Island Railroad at Penn Station in NYC.

I have been meaning to write for a couple weeks now to let you know of a very kind ticket agent.

As a guy from small town Canada, visiting NYC can be very intimidating especially Penn Station with the thousands of people going in every direction. Well I was so concerned about getting the right train on time to JFK I left my wallet at the ticket counter after I bought my ticket. As I was on my way to the airport to fly home it would have been devastating to lose my wallet. Once I found my track to Jamaica Station I dragged my bags down the stairs and was just about to board the car when the ticket agent that had sold me the ticket found me in the middle of hundreds of people rushing to get the train. All he said was “did you just buy a ticket from me?” I replied yes, and he said “you forgot this” and then he was gone. Holy crap I could not believe it!!!!!!

The magnitude and chances of what happened started to sink in as I took my seat. Who ever says New Yorkers are not friendly probably has not visited New York!!

Thank you soooooo much!!

Shawn Stratton
Vancouver, BC Canada.————-

This is a letter I just received from the Long Island Rail Road in response to the note I sent them.

Hope you take the time to write someone that has helped you archive success your made you smile in the last day, week, year.

———————-
Thank you for your e-mail commending an MTA Long Island Rail Road employee who assisted you on February 11, 2008.

We deeply appreciate it when customers take the time to inform us of outstanding customer service. I was delighted to learn that a ticket clerk at Penn Station made an extraordinary, and successful, effort to locate you and return your wallet, which you had inadvertently left at the ticket counter. The initiative and integrity he displayed are among the most important qualities we train and encourage our employees to exhibit.

A copy of your e-mail has been forwarded to our Passenger Services Department so that he can be identified and recognized for his efforts. A portion of your letter may be published in our weekly employee newsletter, Track Record, to exemplify for our employees the type of service that they all should strive to offer.

Thank you again for taking the time to share your experience with us, and thank you for riding the LIRR. I hope you enjoyed your stay in New York City, and visit us again soon.

Sincerely,

T. Nespeco
Manager - Public Affairs